Welcome Airport Services is a leader in the aviation industry, providing ground handling services to dozens of airlines from all over the world. It is the largest handling agent in Poland, by the volume of carriers served. The company’s employees are responsible on a day-to-day basis for coordinating flight operations, loading and unloading aircraft, operating specialised airport equipment, cleaning work on board aircraft, as well as assisting people with disabilities and helping passengers at airport information points. Today, Welcome Airport Services already employs more than 1,800 people at Poland’s largest airports: Warsaw, Gdańsk, Poznań, Kraków, Katowice, Szczecin and Warsaw Modlin.
Rebuilding the aviation industry in Poland! The aviation industry is one of the most affected by the COVID-19 pandemic. It is estimated that the pandemic has depleted its revenue by up to 90%, resulting in the paralysis of the industry and significant job losses. Today, despite the return to travel, carriers as well as airports are facing huge staff shortages.
- The paralysis of the aviation industry during the COVID-19 pandemic meant that we had to part with a lot of staff members. This has had the long-term effect of reducing the motivation to work in our industry, particularly because of concerns about job stability – something we are facing today. However, I can assure you that during this time we have built a business model that protects jobs and employees and guarantees job security. We know that if we want to continue to grow, we need to invest in people - says Krzysztof Zalewski, Director of the HR Division at Welcome Airport Services. He also adds: We contacted the Jobhouse employment agency to help us build a team for aircraft ground handling.
SOLUTION: building the Welcome Airport Services team with the support of #JobhouseTeam
The most important objective of our cooperation was to recruit airport ground handlers quickly and efficiently. Our cooperation started with two job positions: a ramp handler, namely the person who sorts, transports and loads and unloads luggage to and from the aircraft, and a cleaner, namely the person who prepares the aircraft for flight. Contrary to appearances, these are not easy recruitment processes, as they involve a number of security-related restrictions. Candidates must be of good repute, undergo complex training, and have passes issued. At the same time, it is a unique job – the hustle and bustle of the terminal, the sound of planes taking off, and the adrenaline involved is something you won’t encounter in any other workplace.
As part of our cooperation:
Just one week after signing the contract with Welcome Airport Services, we presented the first candidates. From February to July 2022, we provided more than 100 of them, with another group of people starting training and work each week.
- During a number of meetings and discussions, we got to know the Client’s needs well. We found out who they were looking for and why, and what challenges they were facing. When discussing the project, I noticed that we had similar values. I like helping companies for which people are important. Welcome invests in the development and competences of its employees and is keen to create a stable team. I am proud that we are part of a project through which we are rebuilding the aviation industry in Poland - says Natalia Bogdan, CEO of Jobhouse.
WHY DID WELCOME AIRPORT SERVICES CHOOSE JOBHOUSE TO WORK WITH?
- When opting for external recruitment, we look for proven business partners. I have been following the development of Jobhouse for years. I remember my first meeting with Natalia Bogdan – I was preparing for a conversation with an expert from TVN, but Natalia surprised me with a very open and direct approach - says Krzysztof Zalewski, Director of the HR Division at Welcome Airport Services. He also adds: I greatly value cooperation with Jobhouse for their direct contact, high quality service and understanding of our industry.
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