DelayFix is the largest company on the Polish market specializing in obtaining compensation for airline passengers for delayed or canceled flights. The company has already helped nearly 100,000 clients and continues to grow, both by expanding its range of products and entering new markets.

CHALLENGE

We have been working with DelayFix since the company's inception. Throughout this time, we have provided not only expert knowledge and assistance in finding the right employees for various company levels but also professional consulting services. Our approach is comprehensive and multifaceted.

During our collaboration, we faced the challenge of recruiting candidates for junior, specialist, senior, and managerial positions. This involved close cooperation with HR staff, the management team of various departments, and directly with the CEO of DelayFix.

As Jobhouse, we also had the opportunity to support the company’s international expansion by sharing our expertise and providing assistance with multilingual recruitment. Throughout our partnership, we successfully recruited employees for the following positions:

• Attorney, Legal Counsel
• Business Analyst
• Call Center Team Leader
• Business Development Manager
• Debt Collection Team Manager
• Junior Settlement Specialist
• Sales Representative
• Customer Service Specialist
• B2B Sales Specialist
• Sales Specialist with Czech Language Skills

In our work, we thoroughly analyzed the client’s current needs, candidate expectations, and cultural fit. We reviewed job descriptions, essential competencies, and market salaries, created job advertisements, and selected the most effective sourcing channels. Together with the client, we also developed tailored communication strategies across different channels and utilized direct search to find the best specialists.

RESULTS

Most of the candidates we helped recruit successfully completed their probation periods, and many continue to work at DelayFix to this day.

The first recruitment projects entrusted to us by DelayFix nine years ago were for the positions of Junior Settlement Specialist and Customer Service Specialist. Both were successfully completed. Since then, DelayFix has consistently returned to us with new recruitment projects. We deeply value our collaboration and maintain a partnership-based relationship. We always provide honest and transparent information about candidate expectations and current market salaries. For more demanding recruitment projects, we work closely with the client to find solutions that satisfy all parties. DelayFix is a Polish-owned company operating in an international environment, and we are proud to support the growth of Polish business through our collaboration. – Natalia Bogdan, CEO of Jobhouse.

WHY DELAYFIX RECOMMENDS WORKING WITH JOBHOUSE

Our collaboration with Jobhouse has always been highly professional. Thanks to the dedication, knowledge, and effectiveness of their recruiters, we have successfully hired highly qualified specialists who perfectly meet our company’s needs. The recruitment process was smooth, and communication was top-notch. We appreciate their personalized approach and thorough understanding of our expectations. We confidently recommend Jobhouse as a reliable and trustworthy recruitment partner.